Won96 is committed to protecting the privacy and data security of every member. This document transparently explains how we collect, use, store, and protect your information throughout your time with us.
Welcome to the won96 Privacy Policy. This document is won96's official statement on how we manage the personal data of our members in Malaysia. We understand that privacy is not merely a legal obligation — it is the foundation of trust we build with every member.
Won96 is an online casino entertainment and sports betting platform that has been serving Malaysian players for over 8 years. Throughout that time, we have demonstrated our commitment to protecting members' personal data through concrete action — not just words. This Privacy Policy is written in plain language so that all members can understand it without any legal background.
By registering and using the won96 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team for further clarification before continuing to use the platform.
won96 Core Privacy Principles: We only collect data that is strictly necessary, retain it only for as long as needed, never sell it to third parties for marketing purposes, and always give you control over your own personal information.
Won96 collects various types of personal data depending on your level of interaction with our platform. This data can be categorised into several key categories:
Note: We never collect credit card details or sensitive payment information directly. All financial transactions are processed through certified payment processors that comply with industry security standards.
Won96 collects personal data through a variety of transparent and lawful methods. We never collect data through misleading or unethical means.
The personal data we collect is used exclusively for the following purposes. We do not use your data for any other purpose without first obtaining your consent:
Marketing: We will only send you marketing communications if you have given your consent. You may opt out of marketing emails at any time via the "unsubscribe" link in any email or by contacting customer support.
Won96 does not sell, rent, or trade members' personal data to third parties for marketing purposes. We only share personal data in the limited and specific circumstances set out below:
When we share data with third parties, we ensure those parties have adequate security measures in place and use the data only for agreed purposes.
The security of member personal data is an absolute priority for won96. We continuously invest in state-of-the-art security infrastructure to ensure your data is always protected from unauthorized access, loss, or misuse.
Member Responsibilities: Your account security also depends on your own actions. Please use a strong password, never share your login credentials with anyone, and make sure you log out after every session, especially on shared devices.
Won96 only retains personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
Once the designated retention period has expired and there is no legal requirement to retain the data further, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a won96 member, you have the following rights regarding your personal data. We respect these rights and will endeavour to fulfil every valid request within a reasonable timeframe:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to legal requirements that prevent such deletion.
You have the right to object to the processing of your data for specific purposes such as direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another service.
You may request that the processing of your data be restricted under certain circumstances while your request is being handled.
How to Submit a Request: To exercise any of the above rights, contact the won96 customer support team via live chat in your account or by email at [email protected]. We will respond within 14 business days. Proof of identity may be required to process certain requests.
Won96 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how members use our services. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and your experience on the won96 platform. For the best experience, we recommend keeping cookies enabled.
Won96 is an adult entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
All account applicants must confirm that they are 18 years of age or older at the point of registration. Our rigorous KYC process helps ensure that no underage individual is able to register as a won96 member.
Immediate Action Required: If you have information that someone under the age of 18 has successfully registered a won96 account, please contact us immediately at [email protected]. We will investigate and close the account promptly, and delete all associated data.
Won96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other relevant factors. The "Updated" date at the top of this document indicates when the last amendment was made.
For material changes — that is, changes that significantly affect your privacy rights — won96 will provide members with clear advance notice via email or in-account notification at least 14 days before the changes take effect. For minor changes such as language corrections or clarifications, we may update the policy without specific notice.
Continued use of the won96 platform after any amendments are published will be considered acceptance of the revised policy. We encourage you to review this page periodically to ensure you are always aware of the latest version of our Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how won96 handles your personal data, our team is ready to assist at any time:
We take every privacy complaint seriously and will thoroughly investigate each case before providing a complete and clear response. Your satisfaction and trust are our top priority.
Six concrete reasons why thousands of Malaysian players trust won96 with their personal data every day.
All your personal and financial data is protected with the same 256-bit SSL encryption used by leading banking institutions in Malaysia. No one can read your data in transit.
Won96 has never sold and will never sell members' personal data to any third party for marketing purposes. Your data is only used for the purposes for which you have given explicit consent.
You have the full right to access, amend, or request deletion of your personal data. Our team will handle every request promptly, transparently, and without unnecessary questioning.
Won96's security infrastructure is monitored automatically every second by a state-of-the-art threat detection system. Any suspicious activity is identified and addressed in real time before it can impact member data.
Won96 undergoes security and privacy audits conducted by qualified independent parties on an annual basis. The results of these audits ensure that our practices consistently meet or exceed the latest industry standards.
An additional security layer is available to all won96 members. By enabling 2FA, your account stays secure even if your password is ever exposed to unauthorized parties.
Over 500,000 Malaysian members have trusted won96 as their preferred online casino entertainment and sports betting destination. With industry-grade data protection and a transparent privacy commitment, you can play with peace of mind without worrying about the security of your personal information.