Terms and Conditions won96 — Platform Usage Guidelines

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member") and won96 ("Platform", "us"). By accessing, registering, or using any part of the won96 platform — whether through the official website, mobile app, or any official won96 channel — you are deemed to have read, understood, and fully agreed to all terms stated herein.

If you do not agree with any part of this Agreement, you are required to discontinue use of won96 services. Continued use of the won96 platform following the publication of any amendments to these Terms will be deemed acceptance of the revised terms.

To register and use won96 services, you must meet all of the following eligibility requirements at all times:

• At least 18 years old or have reached the legal gambling age under the laws of your region of residence, whichever is higher.
• Having full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any country where the use of won96 services is prohibited by local law.
• Never having been banned or suspended from using the won96 platform previously.
• Registering in their own name and acting solely on their own behalf, not as an agent or representative of a third party.

Each individual is only permitted to hold one (1) active account at won96. Ownership of multiple accounts by the same individual is a serious violation that may result in the termination of all related accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide true, accurate, and current information. won96 will conduct an identity verification (KYC) process to verify the information provided. Documents that may be required include:

• Valid identity card or passport
• Proof of current address (utility bill or bank statement not older than 3 months)
• Payment method details used for deposits

You are fully responsible for maintaining the confidentiality of your account password. won96 will not be liable for any losses arising from unauthorized access to your account due to a failure to keep your login credentials secure.

Won96 supports a wide range of popular payment methods in Malaysia including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and local bank transfers. All financial transactions are processed through a secure payment system with 256-bit SSL encryption.

General terms applicable to all financial transactions at won96:

• The minimum deposit amount is RM 20 per transaction unless otherwise stated in a specific promotion.
• Deposits are typically processed within a few seconds to 5 minutes depending on the chosen payment method.
• Withdrawals are processed within 5 minutes to 24 hours depending on your VIP membership tier and withdrawal method.
• Withdrawals may only be made to the same payment method used for the deposit, unless specifically approved by the won96 finance team.
• All transactions are subject to anti-money laundering (AML) checks, which may cause delays in certain cases.
• Won96 reserves the right to request additional documentation before processing withdrawals that exceed certain limits.

Won96 offers a variety of bonuses and promotions from time to time. Each bonus offer is subject to specific terms and conditions stated on the relevant promotions page. The general terms applicable to all won96 bonuses are as follows:

• All bonuses are subject to wagering requirements that must be met before a withdrawal can be made.
• Bonuses may only be claimed once per member unless otherwise stated in the relevant promotion's terms.
• Won96 reserves the right to void bonuses and related wins if misuse of the promotional system is detected.
• Bonuses may not be transferred to another member or converted directly to cash without fulfilling the wagering requirements.
• In the event of a conflict between general terms and specific promotional terms, the specific promotional terms shall take precedence.

All games on the won96 platform are operated using a Random Number Generator (RNG) that has been audited and certified by qualified independent bodies. The Return to Player (RTP) rate for each game is fixed and cannot be manipulated by any party, including won96 itself.

In the context of live casino sessions, all game sessions are recorded and retained for a minimum of 30 days. Should any dispute arise regarding a game outcome, these records will serve as the final reference.

• The outcome of all games is final once confirmed by the won96 system.
• Any technical disruption during gameplay will be resolved based on system records; won96 will endeavour to resolve any issues fairly.
• The use of automation software, bots, or third-party tools to play is strictly prohibited.
• Collusion between players to cheat in table games or live games is a serious violation that may result in a permanent ban.

All won96 members are expected to conduct themselves with courtesy and respect towards other members and won96 staff at all times. The following behaviour is strictly prohibited on the won96 platform:

• Use of abusive, offensive, or threatening language in any won96 communication channel.
• Attempting to hack, breach, or disrupt the security systems of the won96 platform.
• Spreading false or misleading information about won96 to other members.
• Use of a VPN or proxy to conceal your actual location in order to bypass geo-restrictions.
• Any activity related to money laundering or the financing of illegal activities.

Won96 encourages all members to practice responsible gaming. Members who feel they may have a gambling problem are encouraged to use the self-control tools available in their account or to contact the won96 support team for assistance.

Members may close their won96 account at any time by contacting the customer support team via live chat or official email. Prior to closure, members are required to settle all pending transactions and withdraw any eligible balance.

Won96 reserves the right to suspend or terminate any member's account, with or without prior notice, under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Fraud, misrepresentation, or providing false information during registration or the KYC process.
• Activity suspected to involve money laundering or the financing of illegal activities.
• Bonus abuse or manipulation of the gaming system.
• Instructions from relevant authorities or law enforcement bodies.

Won96 takes member privacy very seriously. All personal data collected during the registration process and use of the platform is processed in accordance with the separate won96 Privacy Policy, which forms part of this Agreement.

In short, won96 is committed to:

• Never sharing members' personal data with third parties without consent, except as required by law or legitimate operational necessity.
• Using high-level encryption to protect all members' personal and financial data.
• Granting members the right to access, amend, or request deletion of their personal data in accordance with applicable legal provisions.
• Retaining member data only for as long as necessary for the stated purposes or as required by law.

For detailed information on how won96 processes and protects your personal data, please refer to Privacy Policy us.

Won96 provides its platform and services on an "as is" and "as available" basis. While won96 strives to ensure the platform operates smoothly and securely at all times, we make no absolute guarantee that the service will always be free from interruptions, errors, or defects.

To the extent permitted by applicable law, won96 shall not be liable for:

• Any financial losses incurred as a result of gambling activity on the won96 platform.
• Indirect, incidental, or consequential losses arising from the use of or inability to use won96 services.
• Service disruptions or failures caused by factors beyond won96's reasonable control, including network outages, third-party issues, or force majeure events.
• Losses arising from unauthorized access to a member's account due to the member's failure to keep their login credentials secure.

Won96 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members through won96's official channels, including email, in-account notifications, or website announcements.

It is the member's responsibility to review the Terms and Conditions periodically to ensure they are always aware of the latest version. The "Updated" date shown at the top of this document indicates the date of the last amendment.

Continued use of the won96 platform after any amendments are published will be deemed acceptance of the revised terms. If you do not agree with the amendments, you are required to stop using the won96 services and close your account.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to this Agreement shall first be resolved through the dispute resolution channels designated by won96 before any other action is taken.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the won96 platform, please contact our customer support team, available 24 hours a day, 7 days a week:

• Support Email: [email protected]
• Live Chat: Available in your won96 account, 24/7
• Support Languages: Malay, English, Mandarin

We are committed to responding to all inquiries within 24 hours and strive to resolve every issue fairly, promptly, and transparently.